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Quality Liaison - Bowling Green, KY

Quality Assurance
19000005 Requisition #

Continental Structural Plastics (CSP) is an innovative and full-service Tier One supplier with a global presence and emphasis in development for lightweight technologies.  CSP offers employees the opportunity to join a leading edge company within the composite material industry and enjoy the benefits offered by a growing company in North America and internationally.

We are seeking a Quality Liaison for 2nd Shift working at a customer plant in Bowling Green, KY.

This role will report to our Quality Manager based in Salisbury, NC and will work with additional plants supplying components to the (customer plant based in).

Essential Job Functions:

  • Act as the key contact between CSP and customer assembly plant personnel (Customer SQEs, Managers, and Supervisors/Team Members etc.)  To ensure customer focus and satisfaction is maintained to the highest level possible.
  • Communicate customer concerns immediately to management and the appropriate Department Manager(s).
  • Collect and manage the distribution of non-conformance data relative to customer concerns, PPM’s (parts per million) and PRR’s (problem reporting & resolution). 
  • Review and negotiate quality concerns, PRR’s and PPM’s with the appropriate customer(s) to ensure that the impact to CSP’s record is minimized, the data is accurate and that CSP is treated fairly relative to the issuance of such recording events. 
  • Develop and sustain an effective system of tracking Return Material Authorizations (RMA), Defective Material Tickets (DMT), any returns and debit memos.
  • Publish customer performance charts / data and reports to canagement as needed basis for management reviews. 
  • Through the utilization of the Corrective Action Procedure: Support the implementation of effective containment measures, the development of effective root cause analysis and corrective action plans in conjunction with Department Managers and their designates to ensure customer satisfaction.
  • Ensure Corrective Action Reports are developed and submitted to the customer in a timely manner and confirm the acceptance of the report.
  • Conduct random audits of finished goods and report the results to management.


  • Must be local to work on-site at customer manufacturing plant in Bowling Green, Kentucky.
  • Must be able to work 2nd or an off shift.
  • High School Diploma Required (Associate’s Degree in a related field of study preferred)
  • Minimum two years of experience in quality and process control in automotive painted plastic parts manufacturing.
  • Knowledge of AIAG Systems: PPAP, SPC, MSA, R&R, APQP; and Customer specific corrective action systems including 7-step, 5-Phase, 8-D, and 5-Whys are preferred.
  • Following experience is preferred: supervisory training, D/PFMEA, Control Plan, SPC, QS-9000 or ISO/IATF16949 / Internal Auditing, Teamwork, Synchronous Manufacturing, SPC, MRP Systems, Customer PR& R Systems, GD &T.
  • Must have good communication Microsoft Office skills.
  • Must have good math skills and mechanical ability.
  • Flexibility to perform several job duties and work at a quick pace.
  • Must be able to understand information gathered from meters, dials, calibrated scales and visual display units.
  • Travel to CSP Plants as needed.

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