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19000050 Requisition #

Continental Structural Plastics (CSP) is an innovative and full-service Tier One supplier with a global presence and emphasis in development for lightweight technologies.  CSP offers employees the opportunity to join a leading edge company within the composite material industry and enjoy the benefits offered by a growing company in North America and internationally.

We are seeking an IT Support Analyst for our Salisbury, North Carolina Plant.

Position Summary: 
Plant System Support is responsible for daily plant support for IT infrastructure, including troubleshooting, diagnosing and resolving issues related to computer hardware, virtual computers and enterprise systems supporting end user computers.  Familiar with a variety of the field's concepts, practices, and procedures. 
Relies on experience and judgment to plan and accomplish goals. 
Reports to Plant Management. 

Essential Job Functions:

  • Configure, deploy desktops, laptops, and other IT equipment.
  • Active Directory user account management. 
  • Maintain and update Active Directory users and computers groups. 
  • Installing, configuring, and administer Microsoft Windows 7/10.
  • Setup, change, and terminate user email accounts. 
  • Resolve help desk incidents. 
  • Document actions taken to resolve the issue. 
  • Perform routine maintenance and administrative tasks including printer and other hardware maintenance. 
  • Assist other team members in any other areas as needed. 
  • Responsible for ensuring that customer requirements are met.

Qualifications:

  • A minimum of two years of experience demonstrating competency in:  Technical Support; Remote Support; Desktop Support; Windows Server / Active Directory; Windows 7/10; Networking; Phone System Support; Break/Fix.  
  • Knowledge and experience resolving Active Directory, Exchange, VMware Environment, LAN/WAN, hardware and software issues and troubleshooting and maintaining switches in a multi-site enterprise IP network.
  • Strong analytical and problem solving skills.
  • Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy.
  • Ability to communicate professionally and effectively internally and externally in a team environment.

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